If you have integrity, nothing else matters. If you don’t have integrity, nothing else matters.
– Alan Simpson
Trust in corporations – never particularly high – is at an all-time low. Names like Enron and Worldcom conjure images of corrupt executives deceiving their customers (and even their own employees!) in order to inflate their stock price. Even more prevalent is the established practice of many companies – especially those dealing with complex technological solutions – to exaggerate their products’ capabilities and expect you to be pleased with the result – even if it falls short of their claims. When such products require a substantial investment, it’s understandable why many customers will simply do without, rather than risk making a bad decision.
At Speech Privacy Systems, we have a different approach. While it may not be “industry standard,” we believe that our integrity and reliability are our most valuable assets. We deliver on our promises and deal with you in a straightforward manner. We think that the more you know, the more likely our relationship with you will achieve your desired results. Our primary goal is to help you solve a privacy problem, to provide you with value, not just sell you a product. This level of commitment also brings us many repeat and referral customers. Most of the time (but not always) the solutions we offer will involve the purchase and installation of a cutting-edge sound masking system since that is the most effective way to increase the privacy levels in your workplace per dollar spent. However, in some cases other acoustic measures may be necessary or we may not be able to offer what you need– and we will tell you so.
The Speech Privacy Systems promise is this: if any system we recommend is installed and used as directed and fails to meet your privacy needs, we’ll refund your money. While the technology behind our systems is proven, we have the old-fashioned value that the customer should always feel like he got what he paid for. This means that no matter how much time and effort we’ve invested in your project, if you’ve followed our advice and “it doesn’t work” or if we have failed to solve your privacy problem, then we don’t feel like we have the right to keep your money. This is what we mean when we say we stand behind both our expertise and our products. You’re investing real money and- more importantly real trust – in our expertise. We believe you should get real results.
For more details on the Speech Privacy Systems Satisfaction Guarantee, see our Policies page.