Equity Loans Atlanta, Georgia, open office workspace
- 50 professional bankers and certified underwriters
- 5,000 ft2 open office with cubicle partitions
Equity Loans LLC is a nation-wide mortgage bank with certified underwriters along with professional sales and operations staff assisting clients in call centers. The company projects a highly professional image in their phone interactions, due to the quick and efficient closing process, established through a management team with over 50 years of experience. A dedicated and experienced professional staff provides for quality information and rapid turnaround on mortgage applications.
After researching available alternatives, Eddy Perez contacted Speech Privacy Systems to relocate and expand the Atlanta office’s older sound masking system. Eddie relied on Speech Privacy Systems’ company reputation, experience, and innovative VoiceArrest product technology.
“Our loan officers and data entry executives guide clients through the mortgage process. Maintaining our reputation for superior service requires an environment with minimum distractions and maximum confidentiality. We needed to expand and improve the system we had in order to keep this type of environment in our relocation.”
Eddie Perez’ research turned up an established and reputable company providing the latest technology in sound masking, which is able to maintain the right frequencies and balance of frequencies across the space better than the older, plenum-based systems. He was pleased to see that installation of this new technology by Speech Privacy Systems would also easily fit within his company’s budget.
Eddie found that, “This system is much simpler. We don’t need to have the system routinely adjusted, and we can run it at lower volume than our previous white noise system. Unless you know it is on, with this new system you don’t know what it is and just assume the air conditioner is on.”
- Superior relocation in terms of simplicity and costs.
- Reduced call center distractions.
- Higher productivity.
- Increased confidentiality for clients and executives.
- Maintained and improved professional call center environment.