• Existing open office workspace
• Cubicle partitions and no interior walls
• 20 travel agents and executives
• 3,500 sq. ft. call center environment

“Travel agents and executives with Colwick Travel pride themselves in being flexible and responsive to the interests and travel needs of our clients. We want to be certain any phone conversations are not only effective in exchanging information, but also personal and specific to the individual, and that privacy is maintained for every call, especially for our executives.“

Greg Stewart was tasked with improving the corporate headquarters call center environment. “We want clients that we have on the phone to understand they are uniquely special, but that’s hard to do when we can’t hear what they are saying on the phone over the other conversations in the room. We wanted to improve the working environment for the staff and the callers in a way that would reduce the distractions in the working environment and provide increased confidentiality.”

Colwick Travel is a privately owned Dallas, Texas, Full-service corporate travel management company, founded in 1977.  Recognized as among the largest and top-performing travel agencies in Dallas/Fort Worth by The Dallas Business Journal, Colwick Travel Corporation’s highly trained staff use the latest industry technologies to deliver outstanding service and the most value for their clients’ travel dollars.

The Solution

Greg Stewart had done research on solutions, was aware that sound masking was the most effective way to reduce distractions and increase privacy while staying within his budget.

Greg found that the VoiceArrest system installed by Speech Privacy Systems was the most effective way to reduce distractions and increase privacy, and most cost efficient, since it involved the newer direct field ceiling mounted technology.

Greg discovered that by working with Speech Privacy Systems, Colwick Travel would be working with another established and reputable local company also known for responsiveness.

The Result

• Simple sound masking technology at the least cost, which is consistently and uniformly effective, and has little noticeable presence.
• Decreased ability to understand conversations more than 10-15 feet away; less distractions.
• Happier, less stressed, more focused and engaged travel agents and executives.
• Increased productivity in terms of number of calls and bookings.
• Increased attempts and successes in solving difficult work-related problems.

Find out more about Colwick Travel Corporation or contact Speech Privacy Systems today to learn how better sound masking can benefit your office environment!